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Best
Practices |
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Techquest's solutions are designed to incorporate the best practices
and standards in the industry for performance, accountability,
optimization and quality service.
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ITIL | ITSM |
Aligning IT with business strategy.
Techquest adopted the ITIL® framework as the best practice
in IT Service Management. IT Service Management is a top-down,
business driven approach to the management of IT that specifically
addresses the strategic business value generated by the IT organization
and the need to deliver a high quality IT service. IT Service
Management is designed to focus on the people, processes and technology
issues that organizations face.
Service support and configuration management; incident
management; problem management; change management; service/help
desk; and release management.
Service delivery and service-level management; capacity
management; continuity management; availability management and
IT financial management.
- Reduced CapEx and OpEx costs
- Improved management and control over the IT infrastructure
- Enhanced IT services through the use of proven best practice
processes
- Improved customer care and satisfaction
- Improved service provision
- Improved productivity in the organization
- Improved use of skills, knowledgebase and experience
- Improved delivery of third party services through the specification
of ITIL or BS15000 standards.
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COBIT |
Control Objectives for Information and related Technology (COBIT)
is a framework for IT Governance, providing management tools such
as metrics and maturity models for the control framework.
Organizations must satisfy the quality, fiduciary and security
requirements for their information, as they do for all assets
including optimizing the use of available resources, including
data, application systems, technology, facilities and people.
To discharge these responsibilities, as well as to achieve their
objectives, management must understand the status of their own
IT systems and decide what security and control they should provide.
The COBIT framework helps to meet the multiple needs of management
by bridging the gaps between business risks, control needs and
technical issues. It provides good practices across a domain and
process framework and presents activities in a manageable and
logical structure.
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Enhanced Telecom Operations
Map (eTOM) |
The enhanced Telecom Operations Map (eTOM) is a business
process framework that serves as the blueprint for use by
service providers and suppliers within the telecommunications
industry, it describes the enterprise processes required
by a service provider and analyzes them to varying levels
of detail according to their significance and priority for
the business.
eTOM is a registered trademark of TeleManagement Forum.
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New Generation Operations Systems
and Software (NGOSS) |
NGOSS is the TeleManagement Forum initiative to drive efficiency
in and cost out of the operation of telecom networks. NGOSS is
a comprehensive, integrated framework for developing, procuring
and deploying operational and business support systems and software.
Through an integrated system of business and technical elements,
NGOSS allows OSS/BSS systems to become interoperable.
TeleManagement Forum owns NGOSS initiative.
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Operations Support Systems through
Java Initiative (OSS/J) |
The OSS/J Initiative produces a standard set of Java technology-based
APIs that support the business and technology goals of the Telecom
Operators. Since its inception in late 2000, Solution Providers,
System Integrators, Network Equipment Providers, Software Vendors
around the World have successfully integrated business OSS/BSS
applications.
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