Telecom
Financial
Manufacturing
Utilities
Healthcare
Government
Solutions for:
 
Call Centers  
  IT Asset Management  
  Data Centers  
  RFID  
  Real Estate  
Best Practices

   
Call Centers  
Infrastructure.  
Environment  
Compliance  
Workflow  


   

Techquest's Global Call Center Infrastructure Management Solution provides a unified visual view of all infrastructure. Organizations use our solution to locate, track, manage and maintain facilities, seats, IT assets, Telecom Assets, Circuits, Networks and resources. Best practices and standards for cost efficiency, optimizing infrastructure and network resources utilization, auditing, compliance and service management. Customers can manage the entire asset lifecycle, including software license management, supplier management, financial management from planning and requisitioning to retirement and disposal.

Techquest's solutions are RFID enabled if customers choose to implement RFID today or in the near future; this ensures scalability and lower TCO of the solution. RFID benefits are significant, providing security, real-time audits, and state of infrastructure at any time.

 
     
     
 
Infrastructure
  • Hardware
  • Telecom
  • Furniture
  • Peripherals
  • Wireless
        Devices
  • Software
  • Spares
  •  
     
    Environment
  • Facilities
  • Seat
        Assignment
  • Configuration
  • Security
  • Network
  • Disaster
        Planning
  • Connectivity
  •  
     
    Compliance
  • License
  • Regulatory
  • Standards
  • Codes
  • Permits
  • Policies
  •  
     
    Workflow
  • IMAC - Life
        Cycle
  • Infrastructure
        assignment
  • Seat
        configuration
  • Auditing and
        Tracking
  • Maintenance,
        Upgrades
  • Charge backs
        by business
        units
  • Consolidation
        and Disposal
  • SLA and
        Warranties
  • Utilization
  • Work orders,
        Service
        Requests
  • Compliance
        Management
  •  
     
         
         


     
    Benefits
    • Central repository
    • Integrated with Discovery Programs
    • Optimized spares and inventory
    • Provisioning is made easy
    • Improved Life Cycle Managemen
    • Planning and what-if-scenarios
    • Maximize asset utilization
    • Accurate charge back
    • Improved service management
    • Documentation
    • Increased utilization of assets
    • Increased accountability
     
    Value
    • Unified view, intuitive visual drill downs
    • Locate defective equipment and connectivity instantly
    • Recover stranded assets
    • Improved speed in time to market
    • Reduced CapEx and OpEx
    • Strategic growth and scalability
    • Additional revenue potential
    • Increased revenue by accurate billing
    • Customer retention and satisfaction
    • Business Continuity planning
    • Aligning infrastructure with business strategy
    • Regulatory compliance
    • Key performance indicators on dashboard
     
           
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    Techquest International, Inc.     
    All Rights Reserved.