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Telecommunications, Media, Broadband and ISP customers demand
quality service or they will switch carriers. Today's communications
landscape is changing rapidly with new technologies, M&A,
and convergence of services. Customer retention and growing investment
towards infrastructure to remain competitive, pressure to increase
profits, and providing higher quality at lower costs is the current
challenge with shrinking budgets and resources including expensive
regulatory compliance management.
Techquest's TIMS (Telecom Infrastructure Management Solution)
provides visibility into the global infrastructure of wireline,
wireless, voice and data technologies. TIMS is a visual
based comprehensive solution providing location intelligence with
360 degrees view of all sites, facilities, data centers, call
centers, warehouses, stores, switches, towers, networks, circuits,
fiber, IT assets and power. Role based dashboards provide dynamic
key performance indicators (KPI) with drill-down capabilities
for all areas including capacity, utilization, performance, availability,
life cycle management and compliance status.
TIMS design is based on industry's best practices and
standards and fits within the existing OSS, Inventory, Billing,
CRM and ERP systems framework providing unified view and state
of infrastructure. Customers use the power of TIMS to easily track,
locate, manage, maintain, optimize for provisioning the right
infrastructure and assigning resources to scale or consolidate
with ease and confidence. Benefits include navigation and drill
downs from network sites using CLLI codes, accurate charge backs,
taxation strategy, auditing and asset life cycle management. TIMS
truly aligns with Carrier's business strategy.
TIMS next generation solution is RFID enabled, if customers
choose to implement RFID today or in the near future; this ensures
scalability, higher ROI and lower TCO. RFID benefits are significant,
providing security, real-time audits, and state of infrastructure
at any time.
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